Please read these terms carefully as they govern your use of Skyvoice Group's VoIP and renewable energy services.
December 2024
South African Law
VoIP & Renewable Energy
By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
By accessing and using the services provided by Skyvoice Group ("Company," "we," "us," or "our"), you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms").
These Terms constitute a legally binding agreement between you and Skyvoice Group. If you do not agree to these Terms, you must not access or use our services.
Key Points:
Skyvoice Group provides telecommunications and renewable energy solutions including but not limited to:
Service Guarantee:
We strive to provide reliable, high-quality services and maintain industry-standard service level agreements. Specific service commitments are outlined in individual service agreements.
As a user of our services, you agree to comply with the following obligations and restrictions:
Late Payment Policy
Accounts overdue by 30+ days may result in service suspension. A 2% monthly service charge applies to overdue balances.
Price Protection
Existing contract pricing protected for the duration of signed service agreements.
We commit to maintaining high service standards and provide the following service level commitments:
SLA Exclusions:
Service level guarantees exclude outages due to force majeure events, third-party network issues, customer equipment failures, or maintenance windows scheduled with advance notice.
All intellectual property rights in our services, software, documentation, and materials remain the exclusive property of Skyvoice Group or our licensors.
We retain all rights, title, and interest in our proprietary technologies, software, trademarks, and service methodologies.
You receive a limited, non-exclusive license to use our services for your business operations in accordance with these Terms.
Both parties agree to respect third-party intellectual property rights and comply with applicable licensing agreements.
Important Legal Notice
Please read this section carefully as it limits our liability and affects your legal rights.
Customer Protection
Despite these limitations, we maintain comprehensive professional liability insurance and are committed to resolving issues fairly and promptly.
Upon termination, we will assist with service migration, provide final billing, arrange equipment retrieval, and maintain data confidentiality as required by applicable retention policies.
For questions about these Terms of Service or our services, please contact us using the information below:
82 Main Road
Sea Point, Cape Town
South Africa, 8001
Last Updated: December 2024 | Effective Date: January 1, 2024 | Version: 2.1
These Terms of Service supersede all previous versions. We reserve the right to update these terms with reasonable notice to customers.
By using Skyvoice Group services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.