Privacy Policy

Your privacy is important to us. This policy explains how Skyvoice Group collects, uses, and protects your personal information.

Last updated: December 2024

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website forms or email
  • Request quotes for our services
  • Subscribe to our newsletter or marketing communications
  • Engage with our customer support
  • Create an account on our website

Types of Personal Information

Contact Information

  • • Full name
  • • Email address
  • • Phone number
  • • Business address

Business Information

  • • Company name
  • • Job title
  • • Industry type
  • • Business requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Device information and screen resolution

How We Use Your Information

We use the information we collect for various business purposes, including:

Service Delivery

  • • Provide VoIP and renewable energy services
  • • Process service requests and quotes
  • • Communicate about your projects
  • • Deliver customer support

Business Operations

  • • Improve our services and website
  • • Analyze usage patterns and preferences
  • • Conduct market research
  • • Maintain business records

Communication

  • • Send newsletters and updates
  • • Share relevant industry information
  • • Notify about service changes
  • • Respond to inquiries

Legal Compliance

  • • Comply with applicable laws
  • • Protect against fraud
  • • Resolve disputes
  • • Enforce our terms of service

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as payment processors, hosting providers, and marketing platforms.

Legal Requirements

We may disclose information when required by law, court order, or government regulations, or when we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

Consent

We may share information with your explicit consent or at your direction for specific purposes you have authorized.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data transmission is protected using SSL/TLS encryption protocols

Secure Storage

Information is stored on secure servers with restricted access

Access Control

Limited access to authorized personnel on a need-to-know basis

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

Right to Access

Request copies of the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information under certain circumstances

Right to Restrict Processing

Request limitation of how we process your information

Right to Data Portability

Request transfer of your data to another organization

Right to Object

Object to processing of your information for marketing purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Essential Cookies

Required for basic website functionality and security

Always Active

Analytics Cookies

Help us understand how visitors interact with our website

Optional

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness

Optional

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the information below:

Skyvoice Group

82 Main Road

Sea Point, Cape Town, South Africa, 8001

Monday - Friday: 08:00 - 17:00

Privacy Inquiries

For specific privacy-related questions or to exercise your data protection rights, please include "Privacy Request" in your email subject line.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email if you have provided us with your contact information
  • Post a notice on our website highlighting the changes
  • Provide additional notice as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

This Privacy Policy is effective as of December 2024

Thank you for trusting Skyvoice Group with your information. We are committed to protecting your privacy and maintaining the security of your personal data.